Assistant Coordinator, Children’s Contact Service

The Assistant CCS Coordinator will be responsible for assisting in coordinating the delivery and quality management of the Contact Service in Coffs Harbour. Successful applicants will be instrumental in driving positive social change within their local community, with the support and structure of a family-oriented organisation with close to 100 years in quality service delivery and experience.

Interrelate’s Children’s Contact Service (CCS) offers a child-focused place for children and their families to spend time together. It provides a safe, neutral and flexible service for parents, children and their families and supports children connect and build positive relationships with family members who they do not live with, or connect with, outside of our service. It is a place for parents to engage in safe and friendly change-over / change-back arrangements, as well as supervised contact in a relaxed family environment. 

Key duties for this role include:

• With assistance from the Coordinator, support the delivery of the Service within expectations of the service delivery schedule, working towards meeting targets and within budget
• Support CCS staff to develop and maintain quality observation, report writing and note taking skills by reading and reviewing notes, observation reports, and providing the necessary training
• Prepare staff rosters, schedule appointments for contact visits and change overs
• Participate in recruitment, induction, and training for the Children’s Contact Service
• Participate in collaborative case management discussions to support the delivery of wrap-around services and integrated support to clients as part of Interrelate’s multi-disciplinary team
• Under the guidance of the Coordinator, respond to formal requests for information from court and other statutory authorities, including compiling subpoenas
• Follow child protection procedures, complete risk assessment and procedures
• Supervise family visits and change overs as required and complete observation visits

Key role requirements:

• Minimum Graduate Diploma or Bachelor in psychology/behavioural or social science/social work/children’s services/community services or other related field; or currently working towards a degree in psychology, social work or related field
• Working with families and children experiencing separation
• Demonstrated knowledge and understanding of child development, child protection and the Office of the Children’s Guardian’s National Child Safe Standards
• Ability to provide culturally appropriate support to meet specific needs of First Nations, LGBTQ+ and Culturally & Linguistically Diverse families
• Experience working with families within a case management setting
• Customer Relationship Management (CRM) skills and IT savviness
• Report writing, case notes, data collection and data entry experience
• Relationships with the community and local networks will be highly regarded
• Awareness of Family Law Court procedures will be highly regarded 

*Please refer to the job description for a full list of the key role requirements.

This position is permanent part-time, 22.5 hours per week. The days and hours of work are negotiable, However, you must be available to work on a Saturday and have the availability to be on call. A drivers licence is essential and access to a car is highly desirable.

This position will be based in Coffs Harbour, however will also require travel within the local region to support community visits. 

The hourly rate for this position is $51.32 per hour, Mon – Fri and $76.98 per hour Sat, plus 11% superannuation and access to PBI Salary Packaging.

About you

You are passionate about making a difference in the lives of families and children. You are calm and approachable and are skilled at discussing sensitive subject matter in a safe and respectful way. You have a willingness to understand people’s stories and empower them to work towards better outcomes for themselves and their families. You are organised, adaptable, willing to learn new processes and support others to do the same. You have leadership capabilities, initiative, problem-solving capacity, excellent interpersonal and communication skills, negotiation skills and ethics.