(AS870) Scope (Aust) Ltd- Deputy COO Victoria

In Victoria, Scope employs over 4,000 personnel across 350 locations, supporting 4,000 Victorians living with a disability to become empowered and equal citizens.

Reporting to the Chief Operating Officer Victoria, this newly created position will focus on growing the Victorian Accommodation areas to ensure long term financial viability and sustainable operating efficiency.  A major component of this role will be to drive the successful integration of the Victorian Supported Independent Living (SIL) and Short-term Accommodation Assistance (STAA) services.

You are an expert tactician with a strategic sagacity that delivers results.  Proven leadership experience in a large organisation which has navigated change will be a critical success factor. Your understanding of the challenges facing the human services sector and your ability to respond effectively will be vital.

To apply: Please view the Position Profile below and click on “Apply for Job” at the bottom of the page, attaching a tailored CV (Word version) by 5pm Monday 7 August, or call Dr Rachel Cameron on 0476 498 982 or Lesley Lightfoot on 0458 543 485, to enquire.

Position Profile

Context

The newly created role of Deputy Chief Operating Officer for SIL and STAA is a senior position responsible for leading quality driven, evidence based, contemporary services ensuring the safeguarding and wellbeing of clients and the workforce that supports them.
Reporting to the Chief Operating Officer – Victoria, The Deputy COO of SIL and STAA Services will provide the leadership and strategic management necessary to ensure there are the proper operational controls, processes, procedures, and resources in place to effectively align and grow the Victorian Accommodation areas and to ensure both financial strength and sustainable operating efficiency.   
A major component of this new role will be the successful integration of the Victorian Scope SIL and STAA Services into one harmonious, high functioning Service. 
  
For the year beginning 1 July 2023, the Victorian SIL and STAA Operations:

• Comprises approximately 4,200 employees (2,600 FTEs)
• Approximately 290 SIL and 17 STAA facilities across 120 locations
• Has approximately 1,300 customers

  
Division:
SIL and STAA Services – Vic

Reports to: 
Chief Operating Officer Victoria

Direct Reports:     
4-5

Internal Relationships:
Key senior management
Executive
SIL and STAA Services
Leadership and employees
Corporate Support functions

External Relationships:
Clients
Families
DHHS
NDIA

Delegation of Authority
To be advised
Category
Management
Employment Contract
Permanent
Award
Not applicable
  
  
Scope’s Mission
  
Scope’s mission is to enable each person we support to live as an empowered and equal citizen.
  
Scope’s Vision
  
Scope will inspire and lead change to deliver best practice. We will:
  

• support and listen to each person and their family.
• provide leadership to influence strategy and policy.
• deliver person driven, flexible & responsive services to build a sustainable future.
• build on our foundation for success through our expertise in service delivery, workforce development, quality improvement and research.

  
We will deliver better outcomes.
  

The Scope Approach

See the person
We listen to understand
We see the potential
We recognise how you do things and what you achieve
We take personal responsibility
We build excellent relationships with our clients We understand the balance between risks and rights

Do it together
We lead in line with Scope’s approach
We work together to achieve shared goals
We build ethical and sustainable partnerships
We support each other
We communicate early and honestly
We share responsibility for safety

Do it right
We use systems and processes in our work
We deliver quality outcomes safely and on time
We understand risks and opportunities
We are a financially sustainable organisation
We own the consequences of our actions
We take pride in the delivery of our Mission

Do it better
We develop creative solutions
We review and continually improve
We understand what is working and what is not
We seek and respond to feedback
We build capacity in all that we do
We are a leader in safety

Key Accountabilities, Responsibilities and Deliverables

Service Provision

• Oversees the Victorian SIL and STAA services with accountability for budget and leadership of the service.
• Works closely with COO Victoria, to implement the strategic direction of the long-term strategic plan, especially in leading the expansion and sustainable performance of SIL and STAA Services within Victoria.
• Accountable for translating the Operations Strategic Plan into regional clear objectives and action plans and lead the implementation of these plans to deliver a high performing, growing and sustainable business meeting the needs of current and future clients
• Accountable for integrated cross regional delivery of SIL and STAA Services through collaboration with the operational General Managers.
• Accountable for the development and implementation of client engagement and retention strategies for SIL and STAA Services.
• Lead in the review and mitigation of operational risks within SIL and STAA Services.
• Responsible for meeting all regulatory, legal and compliance commitments including operational compliance with the National Quality and Safeguarding Standards.
• Working in partnership with the Head of People Business Partnering , and Senior Workplace Relations Manager, to ensure the efficient management of a successful and robust IR framework and workforce management.

Financial Outcome

• Responsible for monitoring the budgetary and operational expenditure of SIL and STAA Services Victoria to ensure its ongoing sustainability.
• Responsible for meeting the financial growth targets
• Lead the delivery of sustainable cost improvement programs across SIL and STAA Services.

Growth Delivery

• Continue to grow the client base by exploring, identifying and moving into new markets that align with Scope’s capabilities and provide a solid basis for building a strong commercially viable business that is integrated within the broader organisation.

People Leadership

• Working closely with the COO Victoria and Operations Leadership team to develop an organisational culture and environment where a safe, high-quality service is consistently delivered.
• Through effective leadership, team development and recognition of achievement, drive performance management and targets to enable delivery of activities that support the organisations short- and long-term objectives.
• Support a people management culture that is underpinned by EEO and human rights, builds employee resilience and inclusion, and recognises its Duty of Care responsibilities towards clients and employees.
• Establish appropriate networks and positive working relationships within the disability area which will benefit both Scope and the wider sector. Become recognised as a strong sector advocate based on your work at Scope.

Workplace Health and Safety

• Uphold and comply with Scope workplace health and safety policies and procedures.
• Recognises and prioritises the importance of wellbeing by ensuring employees have the supports and resources required for them to thrive.
• Positively influence employee behaviour by actively demonstrating commitment to Scope’s HSW polies and procedures in everyday work.

Client Safeguarding

• Promote the rights and wellbeing of individuals we support so they are recognised, respected, and protected.
• Ensure that the systems, governance, structures, and processes are in place to support provision of safe, high-quality support.
• Ensure that employees follow the systems, governance, structures, and processes are in place to support provision of safe, high-quality support.
• Actively engage with employees to participate in safeguarding activities and improvement.
• Report and record any concerns or incidents.

Organisational Culture

• Promote and influence a positive workplace culture by:
• Actively demonstrating commitment to appropriate risk management
• Actively ensuring compliance with policies and procedures
• Providing ongoing role clarity
• Leading with dignity to create and actively support a fair, inclusive and respectful workplace environment.

  
Selection Criteria

Qualifications & Knowledge/Experience

Tertiary qualified, or equivalent in a discipline relevant to the objectives of Client & Service Delivery, including business and change management capabilities and strategy development initiatives.
  
The incumbent must have proven leadership experience  in a similar sized person-centred organisation with similar complexities, preferably in the Health or Community Sectors.
  
The incumbent should have a strong working knowledge of complex and multifaced industrial relations environments. 
  
Technical Competencies

• The ability to scope and plan activities, identify gaps, risks and issues and mitigate them to ensure objectives will be met.
• Demonstrated ability to manage complex operational situations that involve staff from all levels within the organisation.
• Excellent communication, stakeholder engagement, influencing and management skills
• Excellent analytical skills and the ability to quickly assimilate and process information
• The ability to effectively drive high quality services within the risk adverse and restricted funding environment.
• Experience of leading and managing substantial service change and redesign in a complex environment.
• Demonstrated track record of achievement of performance improvement and delivery at a senior management level.
• Demonstrable understanding of quality and risk management issues and standards within the Health and Community sector.

Behavioural Competencies

Change Management

• Builds ‘behind the scenes’ support for change; encourages champions of change to energise and reinforce the desired change.
• Recognises organisational opportunity and encourages and rewards innovation.
• Handles a rapidly changing business environment. Thinks expansively and adapts to the environment.
• Challenges assumptions and frees up systems.
• Thinks about the external context of the organisation and understands key market drivers.

  
Team Leadership

• Leads by example models organisational beliefs and values; shows loyalty to the organisation and behaves with integrity.
• Generates excitement by persuading team members that their individual motives are consistent with the common goal.
• Removes barriers or provides resources to further grow progress.
• Motivates team members to make personal trade-offs or subsume personal ambitions for the benefit of the team.

  
People Management

• Evidence of extensive commitment to continuing managerial development
• Committed to mentoring and coaching individuals.
• Works with individuals to set clear, specific, challenging but achievable development goals which are tailored specifically to the individual’s level of competence.
• Collaboratively sets performance goals and measures, tracks and evaluates outcomes.
• Provides support without removing responsibility.

  
Influencing/Collaboration

• Initiates specific projects, or systematically influences efforts, to foster collaboration with other parts of the organisation to deliver significantly improved results.
• Makes sacrifices at the cost of own part of the organisation for the greater good of the organisation.
• Overcomes significant cultural, historical or industry barriers to create teamwork amongst groups that are in opposition or in conflict.
• Collaboratively develops relationships and seeks mutually beneficial outcomes.

   
Operational Performance

• Implements sustainable client focused strategies to deliver safe, quality service to build client loyalty
• Evaluates critical business activities in terms of value-added impact, and balances opportunities and risk.
• Creates and maintains a safe and thriving work environment to engage and empower our people to succeed. Ensures that workforce is used effectively.
• Benchmarks the performance of the organisation against local competition markets and metrics in the current business.

  
Results Orientation/Achievement Focus

• Introduces substantive improvements to processes, operations or practices, especially in the design and implementation of new business activities.
• Brings in or creates new solutions or methods to existing problems which have a significant impact on the organisations performance.
• Implements contemporary, evidence-based practice to drive performance standards relevant to the sector.

  
  
Strategic Orientation

• Adds value to the strategic planning process and makes a material contribution to the organisation’s strategy
• Raises relevant strategic issues beyond own area, potentially influencing the shaping of the ongoing strategy and direction of the organisation

  
Licenses & Accreditations

• NDIS Worker Screening Clearance Certificate
• Cleared International Police Check (if applicable)
• Working with Children’s Check
• Must satisfy all visa requirements for working in Australia
• Driver’s license (required for all roles where there is a requirement to travel to deliver services)
• Current registration to practice in Australia where required