Head of Services

• Develop and implement growth strategy for direct services across all states
• Create and maintain systems, processes and policies to ensure high-quality and consistent service standards across all direct services
• Develop and maintain effective stakeholder relationships with clients, NTV members, Government representatives, corporate and other funding partners, Police, Courts, contracted clients, other peak bodies, and advocacy bodies
• Lead, support, and manage the Services teams, continuing to build a culture of high performance

• Qualification in Psychology, Social Work, or similar
• Extensive experience in service delivery to clients via a call centre or face-to-face model
• Demonstrated experience in managing and leading teams at a strategic and national level
• Demonstrated political nous (understanding of State and Federal Government context)

Employment is conditional upon receipt of satisfactory references, Police records check and WWCC. regional and interstate travel will be required from time to time.