Service Delivery Manager (Housing Services)

This position is open to Aboriginal and Torres Strait Islander people only.

We are seeking a highly skilled and culturally competent Service Delivery Manager to oversee the management of Aboriginal Housing in Batemans Bay.  The role reports to the Chief Services Officer and leads a team of 2 Team Leaders, 2 Housing Officers and a cohort of Cadets working and training towards their Cert IV in Community Housing.

The scope of the role includes; housing applications and allocations, tenancy management, support referrals and overseeing NCAT cases including rent arrears, tenant damage and termination of tenancies.

Responsibilities

• Oversee the accurate and timely management of housing services and community engagement.
• Provide coaching, support and supervision to the tenancy team
• Manage team performance, recruitment, training, induction and wellbeing
• Collaborate with internal and external stakeholders and ensure KPI’s are met
• Address escalated complaints and resolve housing disputes and conflicts
• Ensure the culturally safe delivery of tenancy and community engagement practices.
• Ensure compliance with the Residential Tenancy Act and other regulatory requirements governing housing operations.

Selection criteria

• Cert IV in Social Housing and/or or other relevant tertiary qualification or equivalent experience OR a 4 year degree with minimal experience.
• An awareness of, or the ability to gain knowledge of the regulatory and compliance frameworks that SEARMS works within, particularly the Residential Tenancies Act and the NSW Civil and Administrative Tribunal. 
• Demonstrated good standard of written and oral communication skills 
• Demonstrated skill resolving conflict and disputes in a similar environment
• Demonstrated ability to produce quality work with strong attention to detail within defined deadlines 
• In depth knowledge of Aboriginal culture, cultural safe communication 
• Effective time management and organisational skills 
• Commitment to the safety, wellbeing and continuous improvement of a team.

It is a mandatory work requirement that the successful candidate has:

• Working with children check
• Police clearance to work with vulnerable members of the community
• Covid-19 vaccination
• Driver’s license
• Proof of Aboriginality

SEARMS offers a rewarding career in a growing and developing organisation where you have the opportunity to deliver community outcomes.  As a registered charity, employees enjoy salary packaging benefits that reduce your tax and increase your take home pay.