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Tag : Customer-centric

Culture is the root of misconduct – here’s how the NFP sector should respond

Vera Visevic, Friday, 19th June 2020 -  The recent string of royal commissions into institutional misconduct have highlighted the need for a new customer-centric approach in the NFP sector, writes Vera Visevic.  The …

NDIS providers: Doing what you say you do

Bruce Nixon, Thursday, 23rd April 2020 -  If we thought productivity was an issue in 2019, it has become even more important in 2020, writes Bruce Nixon, Holocentric CEO. The latest State of the Disability Sector Report 2019…

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