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Tag : Complaints

One-stop Shop For Charities’ Financial Complaints

Luke Michael, Friday, 19th October 2018 -  Charities will soon be able to resolve major financial disputes for free through a new independent ombudsman. The launch of the Australian Financial Complaints Authority (AFCA)…

NDIA ‘Concerned’ About Record Level of Complaints

Luke Michael, Tuesday, 29th May 2018 -  The National Disability Insurance Agency has admitted it is “concerned” about the record level of complaints it is receiving, after new figures revealed the agency received more…

Charity Sector Looks To Improve Complaint Handling

Luke Michael, Tuesday, 24th April 2018 -  Major peak bodies in the not-for-profit sector have launched a “desperately needed” policy to improve how charities handle complaints. These 11 peak national bodies – including…

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