Organisation : NSW Trustee & Guardian
Location : Sydney, Work from home jobs and Hybrid jobs (Parramatta / Hybrid)
Work type : Full-time
Profession : Community Services, Customer Service, Finance & Accounting, Legal
Sector : Community Support Services, Government, Law, Justice & Human Rights
Salary type : Annual Package
Salary : $134,411 up to $155,445 plus employer’s contribution to superannuation and annual
Application closing date : 23 Jul, 2023
About the organisation
At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the role
This is a unique and challenging opportunity to join the NSW Trustee & Guardian to lead the delivery of a professional and customer-focused Estate Administration service.
- Ongoing full-time vacancy. 35 hours per week.
- Parramatta location with flexible and hybrid working option
- Offering a competitive base salary of $134,411 up to $155,445 plus employer’s contribution to superannuation and annual leave loading
About the team
The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardian’s commercial services in wills and estate planning, trustee and attorney services, and estate administration services in relation to deceased estates. The team provides these services in accordance with legal duties and obligations and internal policy and procedures.
About the role
This senior leadership role will oversee the delivery of our Estate Administration services with a focus on people leadership, risk and compliance, customer service and strategy. You’ll be responsible for ensuring the delivery of an outstanding and professional estate administration service in accordance with legal obligations and internal policies and procedures.
Reporting to the Director, of Estate Planning and Administration, you’ll be a senior SME for our Estates Administration services, providing strategic and operational advice, driving a customer-focused culture, recommending, reviewing and implementing policies and effecting operational improvements.
For more information, view the role description.
About you
Our ideal candidate will have:
- Leadership experience and people management at a senior level, including driving a proactive customer service culture
- Experience in the delivery of high-quality customer-focused outcomes in professional services
- Strong knowledge and experience in estate administration or trustee services
- Strong knowledge and understanding of the legal framework governing the administration of estates
- Strong understanding of NSW Trustee & Guardian’s key services, customer base and regulatory environment
- Ability to assess and manage risks
Essential requirements
- Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry, such as legal, finance, accounting, and/or government.
- Current driver’s licence with a willingness to travel across NSW as required.
- Up to date COVID-19 vaccination status and able to provide acceptable proof.
Sound like you? We would love to hear from you!
What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport, employee assistance program, and annual flu vaccinations
Be part of something bigger. For more about joining us, visit the Careers page on our website.
How to apply
Hit apply now to be directed.
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.
Read: writing your job application for tips with the application process.
Applications close: 11:59pm Sunday 23 July 2023
For enquiries about the role and working with NSW Trustee & Guardian, please contact Marie Brownell, Director Estate Planning & Administration by email marie.brownell@tag.nsw.gov.au or call 02 9240 0740.
For enquiries about the recruitment process or if you require an adjustment, please contact Lisa Smith, Talent Advisor by email: lisa.smith@tag.nsw.gov.au or by phone: 02 9178 7841.
Please note:
- Offers of employment will be subject to reference checks and relevant clearances.
- A talent pool, which is a record of candidates determined as suitable for the role, will be created for current and future ongoing, temporary, full-time, and part-time roles. A talent pool is valid for 18 months and is a great opportunity to be considered for vacancies as they arise.
- All candidates applying for this role must comply with our COVID-19 Vaccination Policy, have an up-to-date COVID-19 vaccination status and be able to provide acceptable proof. Further information about vaccination requirements will be provided to successful candidates and is also available via email request to peopleandculture@tag.nsw.gov.au.
Please quote in application: Senior Manager Estate Administration via Pro Bono Australia.
Sector: #Community_Support_Services, #Government, #Law_Justice_and_Human_Rights
