Manager, Operations – Disability Accommodation Services

• excellence in financial management;
• excellence in staff management and mentoring;
• ensuring seasonal planning and execution of plans to achieve Disability Support and Independent Living outcomes;
• clients’ agreed individual goals
• increased client independence
• genuine community participation 
• excellence in engaging and building genuine rapport with clients, families; guardians/advocates and other stakeholders
• maintaining up-to-date current knowledge and trends with regard to disability services;

• be responsible for financial sustainability of Supported Independent Living (SIL) Services by ensuring viability (in the context of financial changes made by the NDIS) and adherence to budgets); 
• be committed to the principles of continuous improvement  – research, education and adherence to the highest quality standards as set by Fina;
• be responsible for the day-to-day management and mentoring of Service Delivery Managers, Area Coordinators and frontline staff;
• be responsible for engaging with and securing feedback from all stakeholders regarding all aspects of service delivery to ensure informed reviews and strategic improvement;
• be responsible for the identification and realisation of business development opportunities; 
• be responsible for implementation of client-centric systems and processes to ensure maximum choice and control according to NDIS, Quality and Safeguarding Standards;
• maintain an appropriate balance between of dignity-of-risk vs duty-of-care requirements in program implementation;
• ensure support ratios and rostering requirements are met;
• ensure all staff members receive ongoing training in disability matters, including but not limited to understanding and upholding clients’ human rights.

Criteria

• tertiary qualifications, in Social Work, Psychology, Disability Services or a related field;
• demonstrated superior understanding of SIL practices and procedures;
• extensive knowledge and understanding of NDIS and other disability sector and new innovation funding; 
• demonstrated experience in the development and delivery of programs for people with intellectual and/or developmental disabilities;
• high-level knowledge and understanding of policies, procedures and standards in the disability services sector;

• demonstrated ability to merge with and function cooperatively in an established executive team;
• high-level management and leadership skills and experience;
• demonstrated experience in supporting and mentoring “direct reports”
• demonstrated capacity to understand and enhance systems and performance;
• demonstrated capacity to:
•  think innovatively
• effect change 
• shape a positive workplace culture and
• create a flexible responsive and productive workplace environment.

Remuneration