Organisation : Communiteer Pty Ltd
Location : Sydney (Eveleigh, 2015)
Work type : Full-time
Profession : Community Services, Digital Volunteering, Program Coordination & Management
Sector : Community Development, Community Engagement, Social Enterprise
Salary type : Annual Package
Salary : $70,000 - $110,000
Application closing date : 30 Sep, 2023
About the organisation
Who we are
Launched in 2018, Communiteer is a social enterprise utilising programmatic and technological solutions to connect, engage and mobilise volunteers to tackle complex social issues.
With the the uncertainty and volatility of the last few years, we have leveraged this as opportunity to experiment, validate and refine our approach to volunteering and community engagement. This time has allowed us to establish our leadership within Not-for-Profit, Corporate Volunteering and Student Volunteering spaces, and culminated in substantial funding granted by State and Federal Governments to develop programs to engage youth in volunteering.
As we enter a new phase of our organisation, from Start-up to Scale-Up, we are looking for new talent and expertise to join our team and accelerate progress towards our mission of growing our national volunteer pool.
About the role
The Role
We’re seeking a proactive, accountable, consultative and results-oriented person to lead our strategy for engaging volunteer-involving-organisations (VIOs) in the Australian not-for-profit sector. You will collaborate with your peers in the Community Team to meet the demand for volunteering opportunities from both student and employee volunteers. You will be the ‘face of Communiteer’ and strive to become a subject matter expert in this sector.
Your impact will be engaging VIOs at scale, facilitating their community building and growth by connecting them with volunteers and relevant contacts from our Educators, Employers and Partners. You will be reporting directly to the CEO.
Responsibilities
- In collaboration with the CEO, co-create and execute our VIO strategy to achieve our impact and organisational objectives;
- Manage the end-to-end engagement of key stakeholders;
- Drive our ideation and delivery of new and BAU VIO engagement initiatives;
- Together with our Community Engagement Manager (Volunteer), identify key VIOs, execute set plans against agreed KPIs, maintain the data integrity of our CRM system, and continuously refine CT’s VIO engagement process;
- Oversee the Community team’s administration, customer service and account management of VIOs on and off the Communiteer platform;
- Manage the event facilitation and engagement activities for external stakeholders;
- Evaluate VIO engagement strategies using captured data, reporting and internal communication on key community activities, engagement and VIO data;
- Work with the Marketing team to identify different angles to raise CT’s profile, and create new content and campaigns to support the VIO engagement strategy;
- Identify and represent CT at relevant conferences, networking events and special interest groups to support VIO engagement and elevate CT’s brand;
- Share customer insights and feedback with the rest of CT to improve user experience;
- Other work-related activities as directed by the CEO.
Competencies
Experience: Relevant degree and/or substantial industry experience
- Experience in sector development and engagement, management of not-for-profit organisations, or management of volunteer or community building programs;
- Proven track record in building and driving an end-to-end stakeholder engagement process in the Australian not-for-profit sector;
- Ability to work with others to explore new angles and stakeholder engagement ideas;
- Commitment to create the best user experience by working collaboratively.
Project management
- Strong time management and prioritisation skills;
- High level of interpersonal skills to resolve organisational issues, negotiate contracts, develop and motivate staff.
Communication
- Ability to manage less experienced team members from a diverse background
- Ability to exchange information with Managers and Specialists from other teams.
Progression
Career progression if suitable: Head of Community Engagement
Culture
- Flexible remote working balance, casual dress code, office located in Eveleigh, NSW
- Collaborative culture with regular social activities
- Make a difference in society by joining a social enterprise that exists for purpose over profit
- Daily all-team touch points for transparency and collaboration between teams
Salary Range
$70,000 – $110,000
How to apply
Submit your resume and cover letter through Probono or email careers@communiteer.org
Please quote in application: Community Engagement Manager (VIOs) via Pro Bono Australia.
Sector: #Community_Development, #Community_Engagement, #Social_Enterprise
